Return & Refund Policy
Last updated: October 2026
Return & Refund Policy
At Lens Collection, your satisfaction is our priority.
1. Return Eligibility
- Return request must be made within 7 days of delivery
- Item must be unused, unworn, and in original packaging
- Receipt or proof of purchase must be provided
- Items marked as "Final Sale" are not eligible
2. Non-Returnable Items
- Perishable goods
- Digital downloads or opened software
- Customized or personalized products
- Intimate or sanitary goods
3. How to Initiate a Return
Contact us via:
- Email: info@lenscollection.pk
- WhatsApp: +92-334-0037056
- Phone: +92-307-0748961
Include your order number and reason for return. We respond within 1-2 business days.
4. Refund Process
Once we receive and inspect the item, refunds are processed within 5-7 business days via the original payment method.
5. Damaged or Defective Items
Contact us immediately with photos. We will arrange a replacement or full refund at no extra cost.
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
7. Contact Us
- Email: info@lenscollection.pk
- WhatsApp: +92-334-0037056
- Phone: +92-307-0748961
Copyright © 2026 Lens Collection. All rights reserved.